Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange and are legally not required to.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

-    Gift cards
-    Downloadable software products
-    Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

• Products with obvious signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 7 days after delivery

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@brabohockey.co.za.

Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@brabohockey.co.za and send your item via courier to: Brabo Sports, Unit 11 Auckland Park, 12 Auckland Street, Paarden Eiland, Cape Town , 7405.

Please note our warehouse is only open for goods receiving between 10am and 2pm on weekdays. You will need to notify your courier specifically of this. 

Shipping

To return your product, you should courier your product to: Brabo Sports, Unit 11 Auckland Park, 12 Auckland Street, Paarden Eiland, Cape Town, 7405. 

Please note our warehouse is only open for goods receiving between 10am and 2pm on weekdays. You will need to notify your courier specifically of this. 

You will be responsible for paying for your own shipping costs for returning your item.

Our shipping costs are non-refundable. If you receive a refund, the cost of our shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over R700, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.